Shipping, Store and Return Policy
- ALL SALES ARE FINAL - By Making a purchase on www.Cipherflower.com you are automatically agreeing to the terms and conditions on www.Cipherflower.com
- Cipherflower.com guarantees that we will process your order quickly and efficiently based on our processing policy and product availability.
- No returns, exchanges, or refunds will be issued by Cipher Flower
- Received order questions: Any questions, concerns, or claims regarding an online order must be made in writing via writing to Cipherflowerorders@gmail.com within 3 business days of receiving your order.
- General Questions can be submitted to Cipherflower@gmail.com with your name and order number. Including your order number will expedite us locating your order to answer your question.
- Please note: Once an order is placed it is non-refundable or discountable. Changes and discounts are to be applied before checking out. It is the customer's responsibility to make sure any coupon or discount codes are used at checkout.
Thank you for visiting and shopping at Cipherflower.com Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 4-6 weeks. Orders are not shipped or delivered on holidays to avoid loss of packages.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Cipherflower.com ships to addresses within the U.S., U.S. Territories. Cipherflower.com does not ship to APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Cipherflower.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Cipherflower.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship outside the U.S.
By law, we must say that we make no claims and sell these products as Curios. Products in my store are not to be internally digested, including the herbs. By purchasing these products, you are stating that you are at least 18 years of age. This product is not meant to replace medical treatment or diagnose, treat or prevent any disease. There are no refunds or exchanges permitted, no exceptions. By purchasing these products, you agree to these terms.